"Cancelled tickets, unclear rules and angry fans: the Taylor Swift concert controversy" (with Maria Paula Milheirão)

"For Maria Paula Milheirão, lawyer and Partner at SRS Legal, in order to ascertain whether or not there has been any kind of unlawful behaviour on the part of See Tickets "it is essential to check that the
verify that the consumer has been informed in a clear, objective and e the limitations associated with the sale of the tickets," he explained to to Observador by email. "If the consumer has not been informed (namely the way in which the codes are allocated), then See Tickets is in breach of its duty to provide information and even duties of contractual fulfilment, and the consumer may sue See Tickets for damages," he says, emphasising, however, that the
consumer "will have to prove the damage suffered, which may complicated". The lawyer points out that the consumer "can also complain to ASAE and the Directorate-General for Consumers, as well as DECO, to prevent these situations from happening again."
[...]
Maria Paula Milheirão states that "it would be important to understand why See Tickets confirmed the respective ticket purchases and did not detect that there were purchase orders that did not fulfil the conditions it had set. established.""